2. Increase your Recurring Revenue
Since focusing on service means creating a stream of ongoing revenue, it also means that being service-centric contributes to business growth. According to the Aberdeen Report, “The Road for Manufacturers Goes Through Service, customer satisfaction is at 87% for leading service companies compared to 83% for manufacturers. Whereas leading service companies saw an 8% improvement in service revenue while only 5% of manufacturers did.
3. Improve your Product Quality and Innovate based on Insights
By collecting data from equipment in the field, you get a deeper understanding of how your products behave during real life operations and at peak times. Those insights can play a key role in your product development in the future, enhance your product quality, and facilitate future product innovation thanks to insights on how your products behave. Be data driven in your product development.
4. Predict the Unpredictable for your Clients - Reduce Downtime
Predictive maintenance enables businesses to perform maintenance at just the right time and minimize unexpected down times and expensive reactive maintenance. Unplanned downtime can result in high costs such as halting the production line, and immediate reactive maintenance is costly for your clients. Therefore, optimizing maintenance cycles which prevent unplanned interruptions for your customers can save them a significant amount of money.
5. Reduce your Own Cost of Support
Predictive maintenance helps to minimize critical and unexpected failures which help your company to be a more reliable business partner. Predictive maintenance helps schedule downtime, optimize spare part supply chain and much more. With the implementation of a Predictive Maintenance Program, you can plan your own supply chain processes better and increase the efficiency in your spare parts depot. Moreover, you can help your clients to eliminate the hidden cost of reactive maintenance such as higher inventories, premium rate for purchasing spare parts and higher stocking levels for critical spares and much more.
6. Enjoy Increased Customer Satisfaction and Loyalty
If your Predictive Maintenance Program enables less downtime, lower total cost of ownership and an overall better service and support you have created values beyond your product. This will increase customer satisfaction and loyalty, and the lifecycle of the customer relationship becomes longer. Services boost margins for businesses and increase customer satisfaction and make them more open to buying additional equipment. Increased customer satisfaction and loyalty will go straight to your own bottom line.
7. Avoid Warranty Claims - No More Finger Pointing
When you collect the operational data, you will know if your customers are operating your equipment correctly, as specified by you. Based on real data, you and your customer will know if a warranty claim has merit or not. This reduces both costs but maybe more important, it will make your customer relationship more friction-less.
These 7 business reasons explain why so many are looking at adopting Predictive Maintenance, a market that is expected to grow tenfold in the coming years according to this report by IoT Analytics.