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What is required to run the Crosser Node?

Answer

Issue: You have installed the Node by following the instructions in the documentation but the Node does not show up as active in Crosser Cloud.

Follow these steps to troubleshoot these type of issues:
  1. Take a look in the logfile for the Node. There are two ways you can find the log files:
    1. Use the Node web UI at http://localhost:9191 and go to theLogstab and click on "View Log" on the newest logfile
    2. Open the latest logfile in the "<node install dir>/data/logs/host" directory (Docker) or "<node install dir>/Host/data/logs/host" (Windows service).
  2. Look for a line that contains[Information] HTTP POST "https://cloud.crosser.io:443/api/authentication/edgenodekey". If it is followed by an error message there are problems to reach the cloud service. Some common problems:
    1. The Node sits behind a proxy. Take a look at this document and follow the instructions for how to install a Node behind a proxy.
    2. Your firewall is blocking access to Crosser Cloud. Make sure access to https://cloud.crosser.io is enabled in your firewall

About the author

Goran Appelquist (Ph.D) | CTO

Göran has 20 years experience in leading technology teams. He’s the lead architect of our end-to-end solution and is extremely focused in securing the lowest possible Total Cost of Ownership for our customers.

"Hidden Lifecycle (employee) cost can account for 5-10 times the purchase price of software. Our goal is to offer a solution that automates and removes most of the tasks that is costly over the lifecycle.

My career started in the academic world where I got a PhD in physics by researching large scale data acquisition systems for physics experiments, such as the LHC at CERN. After leaving academia I have been working in several tech startups in different management positions over the last 20 years.

In most of these positions I have stood with one foot in the R&D team and another in the product/business teams. My passion is learning new technologies, use it to develop innovative products and explain the solutions to end users, technical or non-technical."