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My node doesn't show up in Crosser Cloud

Issue: You have installed the Node by following the instructions in the documentation (Node Installation) but the Node does not show up as active in Crosser Cloud.

Follow these steps to troubleshoot these type of issues:

  1. Take a look in the logfile for the Node. There are two ways you can find the log files:
    1. Use the Node web UI at http://localhost:9191/" and go to theLogstab and click on "View Log" on the newest logfile
    2. Open the latest logfile in the "<node install dir>/data/logs/host" directory (Docker) or "<node install dir>/Host/data/logs/host" (Windows service).
  2. Look for a line that contains [Information] HTTP POST https://cloud.crosser.io:443/api/authentication/edgenodekey". If it is followed by an error message there are problems to reach the cloud service. Some common problems:
    1. The Node sits behind a proxy. Take a look at the Node Installation) document and follow the instructions for how to install a Node behind a proxy.
    2. Your firewall is blocking access to Crosser Cloud. Make sure access to https://cloud.crosser.iois enabled in your firewall

About the author

David Nienhaus | Senior Solution Engineer

David is a Senior Solution Engineer at Crosser. He has over 10 years experience working with software integration and digitization projects for critical infrastructure.
His engineering background gives him the understanding and focus needed to solve customer use cases in the most efficient and successful way.